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Frequently Asked Questions
Got Questions? ✅
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What products does Empire Beauty sell?
Empire Beauty offers a wide range of premium beauty products including wigs, virgin human hair, weaves, braids, hair pieces, hair care, skincare, beauty tools, accessories, and products for men and kids.
Are your hair products 100% human hair?
Yes. Our virgin hair and human hair collections are made from 100% genuine human hair, ensuring natural look, softness, durability, and long-lasting quality.
Can I dye, bleach, or style the hair?
Yes. Most of our human hair products can be dyed, bleached, straightened, or curled. We recommend professional coloring for best results and longevity.
How long do your hair products last?
With proper care, our premium human hair products can last 6–12 months or longer, depending on usage and maintenance.
Do wigs come pre-plucked or ready to wear?
Many of our wigs are pre-plucked, pre-bleached, and ready to wear. Specific features are clearly mentioned on each product page.
What wig sizes do you offer?
Most wigs come in standard cap size, which fits the majority of customers. Adjustable straps and combs are included for a secure fit.
How do I choose the right product for me?
You can explore product descriptions, images, and customer reviews. If you need help, feel free to contact our support team before placing your order.
🚚 SHIPPING & DELIVERY
How much does shipping cost?
$9.99 flat-rate shipping on all U.S. orders under $200
FREE shipping on orders over $200
$9.99 flat-rate shipping on all U.S. orders under $200
FREE shipping on orders over $200
Where do you ship?
We currently ship within the United States. International shipping availability may vary—please contact us for details.
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days, depending on your location.
Do you offer order tracking?
Yes. Once your order ships, you’ll receive a tracking number by email.
💳 PAYMENT & ORDERING
What payment methods do you accept?
We accept major credit/debit cards, and other secure payment methods available at checkout.
We accept major credit/debit cards, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment gateways to protect your information.
Can I modify or cancel my order after placing it?
Orders are processed quickly. Please contact us immediately—changes are not guaranteed once an order has been processed or shipped.
🔄 RETURNS & REFUNDS
Do you accept returns or exchanges?
Due to hygiene reasons, used or worn hair and beauty products are non-returnable. Please review our Refund & Returns Policy for full details.
Due to hygiene reasons, used or worn hair and beauty products are non-returnable. Please review our Refund & Returns Policy for full details.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos, and we’ll assist you.
👤 ACCOUNTS & SUPPORT
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, view order history, and save details.
No, you can checkout as a guest. However, creating an account allows you to track orders, view order history, and save details.
How do I create or log into my account?
Click the Login / My Account link at the top of the site to register or sign in.
Do you offer discounts or promotions?
Yes! We regularly offer exclusive deals, coupons, and seasonal promotions. Sign up for our newsletter to stay updated.
Email us to hello@empirebeautystl.com or use Contact Us to connect with us